Delivery

Delivery Of Standard Items

When you place an order with BoxD Gifting, you have the following delivery options:

  • Standard Delivery (£3.99): Orders to most areas of the UK will be dispatched within 2 (two) working days (except for personalised and bespoke orders) and should arrive within 4 (four) working days. All items are sent by courier and will require a signature upon delivery. Exclusions include Northern Ireland, Republic of Ireland, the Isle of Wight, the Isle of Man and certain areas of the Scottish Highlands.
  • Express Delivery (£8.99): If you place your order before 1pm (weekdays) your gifts will be dispatched the next working day (except for personalised and bespoke orders). Orders received after 1pm will be dispatched on the second working day. Orders placed between 6pm on Friday and 5pm on Sunday, will be dispatched on Monday. All items are sent by courier and will require a signature upon delivery. Exclusions include Northern Ireland, Republic of Ireland, the Isle of Wight, the Isle of Man and certain areas of the Scottish Highlands.

Delivery of Personalised Or Bespoke Orders

All personalised or bespoke items will be dispatched within 7-10 (seven to ten) working days from when your order and details are confirmed. All items are sent by courier and will require a signature upon delivery.

Exclusions include Northern Ireland, Republic of Ireland, the Isle of Wight, the Isle of Man and certain areas of the Scottish Highlands.

Important Information

  • In some cases, before we dispatch your purchases, we may need to confirm your details with your card issuer but we will do our best to keep any possible delays to a minimum.
  • Delivery times commence from the moment your order is accepted.
  • During sale periods, deliveries may take longer than stated but we will do our best to ensure your goods are delivered according to our Delivery terms.
  • BoxD Gifting can deliver to homes or workplaces but we are unable to deliver to PO Boxes, prisons, airports or hospitals.
  • If you have specific delivery instructions, for example ‘leave with neighbour at number 56’ or there are obvious issues with the location of the delivery address, please state them on the checkout page.

What To Do If Your Order Isn’t Delivered Or An Item Is Missing

If your order hasn’t been delivered within a reasonable timescale, please contact us via email on hello@boxdgifting.com or call 020 8958 1442 with your order number and we will endeavour to locate and deliver your purchases.

If we’re unable to locate your parcel, we will investigate your claim and advise you of the outcome within 4 (four) working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.

If an item is missing from your order, please contact us and let us know exactly what is wrong with your order. Please remember to include your order number.

What To Do If You’ve Received A Faulty Or Incorrect Item

If you think there is a fault with an item you have received, please return it to us to assess.

If any product fails to give reasonable wear – due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.

For details on how to return faulty or incorrect items, please see our Returns page.